Course Certified By:

Introduction

Emotional Intelligence (EI) is increasingly relevant to organizational development and developing people, because the EI principles provide a new way to understand and assess people's behaviours, management styles, attitudes, interpersonal skills, and potential.

In addition, much research correlates high emotional intelligence with high performance in Leadership, Sales, Customer Relations, Recruitment and other vital factors in organisational success.

This training course enables participants to develop their emotional intelligence whilst, at the same time, exploring ideas to take back to their organizations that will enable it to become more productive and focused in delivering organizational objectives.

The Training Course will cover practical tools to help develop a creatively agile company.

In addition the Training Course will provide participants with techniques and strategies for dealing with stress, crisis and conflict.

Benefits to the individuals will include increased self awareness, more confidence and professional power, empathy and understanding with others, and richer more rewarding relationships.
Benefits to the organization will include improved internal communication, more positive working relationships and the “buzz” that comes from working in a dynamic and creative organization.

Objectives

By the end of this course practitioners shall learn to:

• Lead and communicate effectively in a wide range of situations
• Access their internal power
• Enjoy the challenges of work without stress
• Establish an effective work/life balance
• Build a network of strong relationships within and outside the organisation
• Use emotional intelligence to achieve specific goals
• Manage their internal state and control disruptive emotions
• Recognise signs of stress in self and others and take appropriate action
• Resolve conflict in an assertive style
• Use conflict constructively creating Win:Win outcomes

Who Should Attend?

• High Management
• Middle Management

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Course Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm